FREQUENTLY ASKED QUESTIONS
Question: How much will it cost to replace the monitor or order more monitors?
Answer: There is no cost to your office to replace equipment. We do ask you to keep a log of each patient the monitor has been placed on so we can help get in touch with patients that do not return the equipment at the end of study. We also provide free additional recorders as your needs dictate. We always want to insure you have enough equipment that you never have to send a patient away.
Question: How much will it cost to order more hook up kits and supplies for the Holter and Event Monitors?
Answer: We provide all hook up supplies at no cost to you. Simply give us a call or email us when your supplies are low and you can receive them the next day.
Question: How long will it take to get test results back?
Answer: It can take anywhere from minutes to the very next business day depending on what time the test was uploaded and how clean the hook up is. If you ever need a test STAT simply give us a call and we will get the test processed and back to you immediately.
Question: Do I need to fill out the entire patient demographics order form?
Answer: In order for us to process the test we have to get a signed and completed patient order form from your ordering physician. You can fax over your own patient demographic sheet to our office, but the signature, indications, and ordered tests need to be on our order form. A delay of getting this information can mean a delay in getting the report back. Please call our customer services team so we can work with you to find the simplest way for your office to get us the required information.
Question: What insurance companies do you work with?
Answer: We work with all insurance companies with the exception of Medicaid/Medical. We do accept Medicaid/Medical as a secondary to Medicare. If we are out of network an insurance company, you can be assured that we will work hard with the patient’s insurance company to get the claim processed and paid.
Question: Can a cash patient pay over the phone?
Answer: Yes we accept all major credit cards over the phone.
Question: What CPT codes and diagnosis codes do we use for billing?
Answer: The Medicare approved ICD-10 diagnosis codes are located at the bottom of our Holter monitors webpage. You will bill 93225 and 93227. Please refer to our manual, or call for additional billing information.
Question: Can the patients shower with the Holter and/or Event monitor?
Answer: The myPatch®sl Holter monitor has been designed to be water resistant, which means it is safe to shower with but not to submerge in the water for prolonged periods. The mini Holter and the Cardiac Event monitor need to be removed prior to showering. The patient can simply unsnap the lead wires before showering, and snap the lead wires back on after showering.
Question: What is the phone number to transmit the Event recording from the Cardiac Event Monitor?
Answer: We have a technician available 24/7 to walk the patient through their Cardiac Event Transmission. Please call (800)406-9748
Question: What if we forget how to hook up or upload a Holter?
Answer: We have an excellent customer service department that is available by phone 24/7 to assist you.